Guiding principles of our quality policy
- Long-term Job security
Our goal is to generate profits and with this secure our jobs in the long-term.
- Customer Satisfaction is a Priority
We cultivate partnership with our customers. Customer satisfaction is at the forefront.
- 100% On Time Delivery
We will reply rapidly and thoroughly to inquiries, offers, samples and complaints.
Dates and deliveries are accepted by us in both the internal processes as well as to our customers.
We will do everything right from the start. This improves our products as well as as our processes and reduces costs. Avoiding faults takes precedence over troubleshooting. Not only the errors themselves but the causes of errors are eliminated.
- Competence through innovative products
We are a competent, development partner of our customer through the development of market-oriented, and innovative products.
- Involvement of all employees in the continuous improvement process
Achieving our quality targets at all levels is an important management task. For this reason, we assess the quality of all of the work results and thus the knowledge gained from it remains a high priority.
An important prerequisite is the involvement of all employees and a permanent improvement of all processes by teamwork as well as the maintenance and update of knowledge throughout out the whole organisation.
- Involvement of suppliers and other interested parties
We assign our obligations to our suppliers. This is also reflected in the products and the services we supply. Our suppliers consider our objectives and where possible integrate them in their own actions. All other interested parties will take into account their processes as well as those in our processes.